@charset "UTF-8";
.management-metrics { display: grid; grid-template-columns: repeat(4,minmax(0,1fr)); gap: 16px; }
.management-metrics .panel { color: var(--muted); margin: 0; }
.management-metrics .panel[aria-current] { border-color: var(--focus); background: var(--wash); }
.management-metrics strong { display: block; color: var(--text); font-size: var(--type-heading); font-variant-numeric: tabular-nums; }
.management-row { display: flex; justify-content: space-between; flex-wrap: wrap; gap: 16px; padding: 20px 0; border-top: 1px solid var(--divider); overflow-wrap: anywhere; }
.management-row > div { min-width: 0; flex: 1 1 220px; }
.management-row p { max-width: 65ch; }
@media (max-width: 600px) { .management-metrics { grid-template-columns: repeat(2,minmax(0,1fr)); gap: 10px; } }

:root {
  color-scheme: dark;
  --type-meta: .9375rem;
  --type-control: 1rem;
  --type-body: 1.125rem;
  --type-subject: 1.1875rem;
  --type-section: 1.375rem;
  --type-heading-small: 1.75rem;
  --type-heading: 2rem;
  --type-detail: 1.875rem;
  --type-welcome: 2.125rem;
  --canvas: #08060c;
  --surface: #141019;
  --wash: #211a30;
  --text: #f4f2f8;
  --muted: #bdb6cc;
  --primary: #6d3bdd;
  --hover: #7849e8;
  --focus: #bda0ff;
  --border: #494153;
  --control: #81718c;
  --divider: #302938;
  --success: #a3e4c5;
  --warning: #f4d397;
  --danger: #ffb1bb;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--canvas); color: var(--text); font: var(--type-body)/1.5 'Segoe UI Variable Text', 'Segoe UI', Arial, sans-serif; }
a { color: var(--focus); text-decoration: none; }
a:hover { text-decoration: underline; }
button, input, select, textarea { font: inherit; }
input:not([type=checkbox]):not([type=radio]):not([type=hidden]):not([type=file]), select, textarea { font-size: var(--type-body); font-weight: 400; line-height: 1.5; }
button, .button { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 40px; padding: 9px 16px; border: 1px solid var(--primary); border-radius: 8px; background: var(--primary); color: #fff; font-size: var(--type-control); font-weight: 600; cursor: pointer; text-decoration: none; }
button:hover, .button:hover { background: var(--hover); text-decoration: none; }
.secondary { background: var(--surface); border-color: var(--control); color: var(--text); }
.secondary:hover { background: var(--wash); }
.text-button { background: transparent; border-color: transparent; color: var(--muted); padding: 8px 0; }
.text-button:hover { color: var(--text); background: transparent; text-decoration: underline; }
.compact { padding: 7px 12px; }
.wide { width: 100%; }
:focus-visible { outline: 2px solid var(--focus); outline-offset: 4px; }
[hidden] { display: none !important; }
.skip { position: fixed; top: -100px; left: 16px; z-index: 10; background: var(--wash); padding: 12px; }
.skip:focus { top: 8px; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }
.workspace-header { display: flex; align-items: center; gap: 24px; padding: 12px 32px; background: var(--surface); border-bottom: 1px solid var(--divider); }
.workspace-header, .demo-bar, footer { max-width: 1600px; margin-left: auto; margin-right: auto; }
.workspace-nav { display: flex; align-items: center; gap: 24px; flex: 1; min-width: 0; }
.workspace-header > .brand { flex-shrink: 0; }
.menu-toggle { display: none; }
.brand { display: flex; align-items: center; gap: 10px; color: var(--text); font-weight: 600; line-height: 1.3; }
.brand:hover { text-decoration: none; }
.brand-mark { display: inline-flex; align-items: center; justify-content: center; width: 42px; height: 42px; flex: 0 0 42px; border: 1px solid var(--border); border-radius: 10px; color: var(--focus); background: var(--wash); font-size: var(--type-body); letter-spacing: -1px; }
.brand small { display: block; color: var(--muted); font-size: var(--type-meta); letter-spacing: .14em; margin-top: 5px; }
.new-ticket { margin: 0 0 0 auto; white-space: nowrap; }
.workspace-nav nav { display: flex; gap: 4px; }
.nav-label { margin: 20px 12px 6px; font-size: var(--type-meta); font-weight: 600; letter-spacing: .14em; color: var(--muted); }
.workspace-nav nav a { padding: 11px 12px; border-radius: 7px; color: var(--muted); font-size: var(--type-control); display: flex; justify-content: space-between; align-items: center; }
.workspace-nav nav a:hover { background: var(--wash); color: var(--text); text-decoration: none; }
.workspace-nav nav a[aria-current] { color: var(--text); background: var(--wash); box-shadow: inset 0 0 0 1px var(--border); }
.count { min-width: 22px; text-align: center; border-radius: 5px; background: var(--wash); color: var(--focus); font-size: var(--type-meta); }
.nav-bottom { display: flex; align-items: center; gap: 20px; }
.identity { display: flex; align-items: center; gap: 10px; font-size: var(--type-control); }
.identity small { display: block; font-size: var(--type-meta); color: var(--muted); }
.avatar { display: inline-flex; align-items: center; justify-content: center; width: 32px; height: 32px; border-radius: 50%; background: var(--wash); color: var(--focus); }
.workspace-body { margin-left: 0; }
.demo-bar { display: flex; gap: 12px; align-items: center; padding: 10px 32px; border-bottom: 1px solid var(--divider); color: var(--muted); font-size: var(--type-meta); }
.demo-bar strong { color: var(--focus); font-size: var(--type-meta); letter-spacing: .1em; white-space: nowrap; }
main { max-width: 1600px; margin: 0 auto; padding: 32px; min-height: calc(100vh - 102px); }
footer { padding: 16px 32px; display: flex; flex-wrap: wrap; justify-content: space-between; gap: 12px 24px; color: var(--muted); font-size: var(--type-meta); border-top: 1px solid var(--divider); }
.demo-disclosure { flex-basis: 100%; }
.demo-disclosure strong { color: var(--focus); margin-right: 12px; }
h1, h2, h3, p { margin-top: 0; }
h1 { color: var(--focus); font-size: var(--type-heading); line-height: 1.25; font-weight: 700; letter-spacing: -.015em; margin-bottom: 8px; overflow-wrap: anywhere; }
h2 { font-size: var(--type-section); font-weight: 600; margin-bottom: 16px; }
h3 { font-size: var(--type-body); margin-bottom: 8px; }
p { margin-bottom: 16px; }
.muted { color: var(--muted); }
.small { font-size: var(--type-meta); }
.eyebrow { font-size: var(--type-meta); letter-spacing: .14em; font-weight: 600; color: var(--focus); margin-bottom: 10px; }
.mono { font: var(--type-meta)/1.5 Consolas, monospace; color: var(--muted); }
.page-heading { display: flex; justify-content: space-between; align-items: center; gap: 24px; margin-bottom: 28px; }
.page-heading p { margin: 0; font-size: var(--type-control); }
.page-heading > div { min-width: 0; }
.page-heading > .button { flex-shrink: 0; }
.panel { border: 1px solid var(--divider); border-radius: 10px; background: var(--surface); padding: 24px; margin-bottom: 20px; min-width: 0; }
.views { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 22px; }
.views a { display: inline-flex; align-items: center; gap: 10px; min-height: 44px; padding: 8px 14px; border: 1px solid var(--border); border-radius: 8px; color: var(--muted); font-size: var(--type-control); }
.views a[aria-current], .views a:hover { background: var(--wash); color: var(--text); text-decoration: none; }
.views a[aria-current] { border-color: var(--focus); }
.queue-panel { padding: 0; }
/* Dashboard actions share the brand purple; navigation keeps its hierarchy. */
body:has(.queue-panel) :is(button, .button, .views a, .filter-options > summary) { background: var(--primary); border-color: var(--primary); color: #fff; }
body:has(.queue-panel) :is(button, .button, .views a, .filter-options > summary):hover { background: var(--hover); text-decoration: none; }
body:has(.queue-panel) .views a[aria-current] { border-color: var(--focus); box-shadow: inset 0 0 0 1px var(--focus); }
body:has(.queue-panel) .text-button { padding: 9px 16px; }
body:has(.queue-panel) .filter-options > summary { border: 1px solid var(--primary); border-radius: 8px; padding: 9px 16px; }
.filters { display: flex; align-items: flex-end; flex-wrap: wrap; gap: 14px; padding: 20px; border-bottom: 1px solid var(--divider); }
.filters label { margin: 0; font-size: var(--type-meta); }
.filters .search { flex: 1 1 230px; }
.filters .check { min-height: 40px; }
.table-heading { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 16px 20px; font-size: var(--type-meta); }
.table-heading h2 { font-size: var(--type-meta); margin: 0; }
.table-scroll { overflow-x: auto; }
table { border-collapse: collapse; width: 100%; text-align: left; }
th { color: var(--muted); font-size: var(--type-meta); font-weight: 500; padding: 10px 20px; background: var(--canvas); }
td { padding: 20px; border-top: 1px solid var(--divider); font-size: var(--type-meta); vertical-align: middle; }
tbody tr:hover { background: #19141f; }
.ticket-title { display: block; font-size: var(--type-body); font-weight: 600; line-height: 1.4; margin: 5px 0; color: var(--text); overflow-wrap: anywhere; }
.ticket-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-bottom: 8px; }
td:first-child { width: 43%; }
td .small, td time, .owner { display: block; margin-top: 6px; }
.owner { font-size: var(--type-meta); }
.unassigned { color: var(--muted); }
.badge { display: inline-block; padding: 3px 7px; border-radius: 5px; font-size: var(--type-meta); font-weight: 500; color: var(--muted); background: var(--wash); }
.urgent { color: var(--danger); background: #351d2a; }
.status-new { color: #d4bdff; background: #2d2044; }
.status-in_progress { color: var(--success); background: #142e29; }
.status-waiting_client, .status-waiting_vendor, .disconnected { color: var(--warning); background: #30271b; }
.status-resolved, .status-closed { color: var(--muted); background: #25212c; }
.next-action { font-size: var(--type-meta); color: var(--muted); max-width: 230px; }
.empty { padding: 48px 24px; text-align: center; }
.empty p { color: var(--muted); }
label { display: block; margin-bottom: 18px; font-size: var(--type-control); font-weight: 500; }
input:not([type=checkbox]):not([type=radio]), select, textarea { display: block; width: 100%; min-width: 0; max-width: 100%; margin-top: 7px; padding: 10px 12px; border: 1px solid var(--control); border-radius: 8px; background: var(--canvas); color: var(--text); }
input::placeholder, textarea::placeholder { color: #aaa1b9; opacity: 1; }
input[type=file] { font-size: var(--type-meta); }
input::file-selector-button { background: var(--wash); color: var(--text); border: 0; padding: 7px 10px; border-radius: 4px; margin-right: 10px; }
textarea { resize: vertical; line-height: 1.5; }
input[type=checkbox], input[type=radio] { accent-color: var(--primary); width: 18px; height: 18px; flex: 0 0 18px; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 400; }
.required { color: var(--muted); font-size: var(--type-meta); font-weight: 400; margin-left: 6px; }
.form-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 18px; }
.form-actions { display: flex; align-items: center; flex-wrap: wrap; gap: 12px; margin-top: 24px; }
.intake-layout { max-width: 900px; }
.intake-layout aside { color: var(--muted); font-size: var(--type-meta); }
.notice, .flash, .coverage-warning, .resolution { background: var(--wash); border: 1px solid var(--border); border-radius: 8px; padding: 14px 16px; font-size: var(--type-meta); margin-bottom: 20px; }
.flash.success { color: var(--success); }
.flash.error { color: var(--danger); }
.coverage-warning { color: var(--warning); }
.coverage-warning h2 { margin-bottom: 6px; }
.coverage-warning p, .resolution p { margin-bottom: 0; }
.back { display: inline-flex; align-items: center; min-height: 36px; margin-bottom: 16px; font-size: var(--type-meta); }
.ticket-layout { display: grid; grid-template-columns: minmax(0,1fr) 300px; gap: 24px; align-items: start; }
.ticket-main, .ticket-sidebar { min-width: 0; }
.workspace-tools { display: flex; flex-wrap: wrap; gap: 12px; margin: -8px 0 20px; }
.workspace-tools a { display: inline-flex; align-items: center; min-height: 44px; padding: 8px 12px; border: 1px solid var(--border); border-radius: 8px; font-size: var(--type-meta); }
.detail-title { font-size: var(--type-detail); margin-top: 12px; }
.section-heading { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 16px; }
.section-heading h2 { margin: 0; }
.section-heading span { font-size: var(--type-meta); }
.prose { white-space: pre-wrap; overflow-wrap: anywhere; max-inline-size: 65ch; font-size: var(--type-body); line-height: 1.6; letter-spacing: .005em; }
.facts { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 16px; margin: 18px 0 0; }
dt { font-size: var(--type-meta); color: var(--muted); }
dd { margin: 4px 0 0; font-size: var(--type-meta); overflow-wrap: anywhere; }
.note { padding: 18px 0; border-top: 1px solid var(--divider); }
.note.internal { margin: 12px 0; padding: 16px; border: 1px solid var(--border); background: var(--wash); border-radius: 8px; }
.note-heading { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-bottom: 12px; font-size: var(--type-meta); }
.note-heading time { margin-left: auto; }
.note p:last-child { margin: 0; }
.note-form { border-top: 1px solid var(--divider); padding-top: 24px; margin-top: 16px; }
.visibility-options { display: flex; flex-wrap: wrap; gap: 12px; border: 0; padding: 0; margin: 0 0 14px; }
.visibility-options legend { font-size: var(--type-meta); margin-bottom: 10px; }
.visibility-options label { display: flex; align-items: center; gap: 8px; margin: 0; padding: 10px; border: 1px solid var(--border); border-radius: 8px; }
.visibility-options label:has(:checked) { background: var(--wash); border-color: var(--focus); }
.visibility-help { font-size: var(--type-meta); color: var(--muted); }
.note-form:has([value=public]:checked) .visibility-help { color: var(--warning); }
.attachment, .time-row, .grant, .availability, .notification { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 14px; padding: 16px 0; border-bottom: 1px solid var(--divider); font-size: var(--type-meta); overflow-wrap: anywhere; }
.attachment a { overflow-wrap: anywhere; }
.grant small, .time-row time, .notification time { display: block; color: var(--muted); }
.inline-form { display: flex; align-items: flex-end; flex-wrap: wrap; gap: 10px; margin-bottom: 18px; }
.inline-form label { flex: 1 1 150px; margin: 0; }
.inline-form button { margin-bottom: 0; }
details { margin: 18px 0; }
summary { cursor: pointer; padding: 10px 0; font-size: var(--type-control); font-weight: 600; color: var(--text); }
details[open] > summary { margin-bottom: 14px; }
details.panel { margin: 0 0 16px; padding: 10px 20px; }
.audit { border-bottom: 1px solid var(--divider); padding: 14px 0; font-size: var(--type-meta); overflow-wrap: anywhere; }
.audit time { display: block; margin-top: 5px; }
.audit p { margin: 8px 0 0; }
.two-column { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 24px; }
.recipient-options label { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; padding: 14px; border: 1px solid var(--border); border-radius: 8px; }
.recipient-options span { font-size: var(--type-meta); margin-left: auto; }
hr { border: 0; border-top: 1px solid var(--divider); margin: 24px 0; }
.metrics { display: flex; flex-wrap: wrap; gap: 16px; margin-bottom: 24px; }
.metrics > div { border: 1px solid var(--divider); background: var(--surface); padding: 16px 20px; border-radius: 8px; }
.metrics span { display: block; font-size: var(--type-meta); color: var(--muted); }
.metrics strong { display: block; margin-top: 5px; font-size: var(--type-section); font-weight: 500; }
.metrics small { font-size: var(--type-meta); }
.public-shell .workspace-body { margin-left: 0; }
.public-header { display: flex; justify-content: space-between; align-items: center; gap: 16px; padding: 24px 5%; border-bottom: 1px solid var(--divider); }
.public-shell main { min-height: calc(100vh - 206px); }
.public-shell .demo-bar { justify-content: center; }
.login-layout { max-width: 440px; margin: 48px auto; }
.login-card { padding: 32px; }
.login-card h1 { margin-bottom: 12px; }
.login-card form { margin-top: 24px; }
.login-card .small { margin: 20px 0 0; font-size: var(--type-control); line-height: 1.6; }
.welcome { max-width: 680px; margin: 64px auto; }
.welcome h1 { font-size: var(--type-welcome); }
.welcome .actions { margin: 28px 0; }
.error-panel { max-width: 700px; margin: 40px auto; }
@media (max-width: 1150px) {
  .workspace-header { padding: 12px 24px; gap: 16px; }
  .workspace-nav { gap: 16px; flex-wrap: wrap; }
  .nav-bottom { margin-left: auto; }
  main { padding: 24px; }
  .ticket-layout { grid-template-columns: minmax(0,1fr) 270px; gap: 16px; }
  .panel { padding: 20px; }
  .queue-panel { padding: 0; }
  td, th { padding-left: 14px; padding-right: 14px; }

}
@media (max-width: 900px) {
  .ticket-layout { grid-template-columns: minmax(0,1fr); }
  .ticket-sidebar { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 16px; align-items: start; }
  .two-column { grid-template-columns: minmax(0,1fr); gap: 0; }
}
@media (max-width: 768px) {
  button, .button, .views a, summary, .back, .workspace-nav nav a { min-height: 44px; }
  .check, .filters .check, .brand { min-height: 44px; }
  .ticket-title, .attachment a, .report-table a, .notification a { min-height: 44px; display: flex; align-items: center; }
  .workspace-body { margin-left: 0; }
  .workspace-header { flex-wrap: wrap; justify-content: space-between; padding: 12px 20px; gap: 16px; }
  .menu-toggle { display: inline-flex; }
  .workspace-nav { flex-basis: 100%; gap: 16px; padding-top: 16px; border-top: 1px solid var(--divider); }
  .workspace-nav nav { flex-basis: 100%; flex-wrap: wrap; }
  .workspace-nav nav a { flex: 1 1 auto; gap: 8px; }
  .new-ticket { margin: 0; }
  .nav-bottom { margin: 0; width: 100%; justify-content: space-between; }
  .nav-enhanced .workspace-nav:not(.is-open) { display: none; }
  .demo-bar { padding: 10px 20px; }
  .page-heading { align-items: flex-start; }
  footer { padding: 16px 20px; }
}
@media (max-width: 600px) {
  body { font-size: var(--type-body); }
  main { padding: 24px 16px; }
  h1, .detail-title { font-size: var(--type-heading-small); }
  button, .button, .views a, summary, .back, .workspace-nav nav a { min-height: 44px; }
  input:not([type=checkbox]):not([type=radio]), select, textarea { font-size: var(--type-body); }
  .page-heading { flex-wrap: wrap; gap: 16px; margin-bottom: 24px; }
  .demo-bar { flex-wrap: wrap; gap: 3px 10px; font-size: var(--type-meta); padding: 10px 16px; }
  .panel { padding: 18px; }
  .queue-panel { padding: 0; }
  .filters { padding: 16px; gap: 12px; }
  .filters > label { flex: 1 1 110px; }
  .filters .search { flex-basis: 100%; }
  .filters .check { flex-basis: 100%; }
  .filters button { flex: 1; }
  .table-heading { padding: 16px; }
  .queue-table, .queue-table tbody, .queue-table tr, .queue-table td { display: block; width: 100%; }
  .queue-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0,0,0,0); }
  .queue-table tr { padding: 18px 16px; border-top: 1px solid var(--divider); }
  .queue-table td { padding: 6px 0; border: 0; }
  .queue-table td:first-child { padding-top: 0; }
  .queue-table td:last-child { padding-bottom: 0; }
  .queue-table .owner { display: inline; margin-left: 10px; }
  .queue-table time { display: inline; margin-left: 8px; }

  .queue-table .empty { padding: 20px 0; }
  .report-table, .report-table tbody, .report-table tr, .report-table td { display: block; width: 100%; }
  .report-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0,0,0,0); }
  .report-table tr { padding: 16px 0; border-bottom: 1px solid var(--divider); }
  .report-table td { border: 0; padding: 6px 0; }
  .report-table td[data-label]::before { content: attr(data-label); display: inline-block; min-width: 100px; color: var(--muted); font-size: var(--type-meta); }
  .ticket-sidebar, .form-grid { display: block; }
  .facts { grid-template-columns: minmax(0,1fr); }
  .note-heading time { flex-basis: 100%; margin: 0; }
  .login-layout { margin: 24px auto; }
  .login-card { padding: 24px; }
  .public-header { padding: 18px 16px; }
  .public-header .brand { font-size: var(--type-meta); }
  .welcome { margin: 32px auto; }
  footer { flex-wrap: wrap; gap: 4px; }
}
@media (prefers-reduced-motion: no-preference) {
  button, .button, nav a { transition: background-color .12s ease; }
}
@media (min-width: 769px) {
  .mobile-new { display: none; }
}

/* Operations-v2: company context and work controls before conversation. */
.approved-logo { display: block; width: 220px; max-width: 100%; height: auto; border-radius: 6px; }
.brand small, .nav-label, .eyebrow, .demo-bar strong { font-size: var(--type-meta); letter-spacing: .06em; }
.public-header .approved-logo { width: 220px; }
.login-layout { margin: 8px auto 32px; }
.login-brand { display: block; width: 360px; max-width: 100%; margin: 0 auto 24px; }
.login-brand .approved-logo { width: 100%; }
.filters label { font-size: var(--type-control); }
.small, .mono, .badge, .identity small, .count, .demo-bar, footer, th,
.table-heading, .table-heading h2, .section-heading span, .visibility-help,
dt, .back, .audit, .required, input[type=file] { font-size: var(--type-meta); }
.ticket-title { font-size: var(--type-subject); }
.queue-table .queue-next-action { font-size: var(--type-control); color: var(--text); line-height: 1.5; }
.queue-table .small, .ticket-meta { overflow-wrap: anywhere; }
.queue-table td:nth-child(3), .metrics strong, .time-row strong, .report-table td[data-label="Recorded time"] { font-variant-numeric: tabular-nums; }
.filter-options { margin: 0; min-width: 150px; max-width: 100%; }
.filter-options[open] { flex-basis: 100%; order: 2; }
.filter-options[open] label { display: inline-block; min-width: 150px; margin: 8px 12px 8px 0; }
.filter-options[open] .check { display: inline-flex; }
.ticket-layout { grid-template-columns: minmax(0,1fr) 340px; }
.ticket-sidebar { grid-column: 2; grid-row: 1; }
.ticket-main { grid-column: 1; grid-row: 1; }
.status-actions { border: 0; padding: 0; margin: 0 0 20px; display: flex; flex-wrap: wrap; gap: 8px; }
.status-actions legend { font-size: var(--type-control); margin-bottom: 8px; }
.status-actions label { display: flex; align-items: center; gap: 6px; padding: 8px; margin: 0; border: 1px solid var(--control); border-radius: 8px; min-height: 44px; }
.status-actions label:has(:checked) { border-color: var(--focus); background: var(--wash); }
.timer-running { color: var(--success); font-weight: 600; }
.work-time form > button { width: 100%; }
.client-request { padding: 24px; border-top: 1px solid var(--divider); }
.client-request .ticket-title { font-size: var(--type-section); }
.public-update { margin: 20px 0; }
.public-update p { margin: 8px 0 0; overflow-wrap: anywhere; max-inline-size: 65ch; line-height: 1.6; letter-spacing: .005em; }
.status-progress { padding: 16px; border-radius: 8px; margin: 16px 0; }
.status-progress p { font-size: var(--type-control); margin: 6px 0 0; }
.status-progress { border: 1px solid currentColor; background: var(--surface); }
.status-progress.status-new { color: #9cccff; background: #122237; }
.status-progress.status-in_progress { color: #d4bdff; background: #261c39; }
.status-progress.status-waiting_client { color: #f4d397; background: #30271b; }
.status-progress.status-waiting_vendor { color: #ffb88a; background: #342218; }
.state-heading { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.state-icon { display: inline-flex; align-items: center; justify-content: center; width: 32px; height: 32px; border: 1px solid currentColor; border-radius: 50%; font-weight: 700; }
.state-caption { font-size: var(--type-meta); margin-left: auto; color: var(--muted); }
.state-rail { height: 5px; border-radius: 8px; margin: 14px 0 12px; background: linear-gradient(90deg, currentColor, transparent); }
.status-progress p { color: var(--text); }
@media (max-width: 400px) { .state-caption { flex-basis: 100%; margin-left: 42px; } }
.status-progress.status-resolved, .status-progress.status-closed { color: var(--success); background: #142e29; }
@media (max-width: 1150px) { .ticket-layout { grid-template-columns: minmax(0,1fr) 310px; } }
@media (max-width: 900px) {
  .ticket-layout { display: flex; flex-direction: column; }
  .ticket-sidebar, .ticket-main { width: 100%; }
  .ticket-sidebar { display: block; }
  .operations-layout .ticket-sidebar { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); }
}
@media (max-width: 600px) {
  .operations-layout .ticket-sidebar { display: block; }
  .status-actions label { flex: 1 1 100px; }
  .client-request { padding: 18px; }
  .public-header .approved-logo, .workspace-header .approved-logo { width: 176px; }
  .login-brand { width: 300px; margin-bottom: 20px; }
  .filter-options { flex-basis: 100%; }
}